Joined: Wed Jan 30 2008, 10:05AM Location: Queensland Posts: 301
Banking survey
A recent survey by the Finance Sector Union has shown that not everyone is dissatisfied with their bank in Australia. In fact, only 28% are dissatisfied .
12% Very satisfied 30% Satisfied 30% Neutral 20% Not Satisfied 8% Very Dissatisfied
Satisfaction rating for some groups were: 62% Credit Unions 60% Regional Banks 47% NAB 42% average
What direction are the banks going in ? 25% thought their bank was going in the right direction. 43% think that the NAB is going in the right direction. 56% thought that Westpac were moving in the WRONG direction.
Who they bank with: 26% Commonwealth 15% Westpac 14% ANZ 12% NAB 10% Credit union
Joined: Wed Jan 30 2008, 10:05AM Location: Queensland Posts: 301
A similar survey carried out in 2008/09, with a different scoring system, shows how banks can change, notice the position of the NAB in both these surveys. (The higher score is the better satisfaction rating)
84 Credit Union Australia 84 Teachers Credit Union 82 Bendigo Bank 81 MECU 80 ME Bank 74 HSBC 72 Bank of Queensland 70 Suncorp 69 Bankwest 69 St George 65 Westpac 64 Commonwealth 61 NAB
NAB appear to have moved from the absolute bottom position to above all the other main banks.
Westpac however, appear to have dropped from 3rd to bottom, to the absolute bottom position.
