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m13

Forums

Britz in Oz for British Expats :: Forums :: Specific Migration Topics :: Banks & Finance
 
<< Previous thread | Next thread >>
Bank Satisfaction Rates
Moderators: Admin, ABCDiamond, Advertising, email, Sponsors
Author Post
Admin
Sat May 22 2010, 10:43PM
admin


Registered Member #1
Joined: Wed Jan 30 2008, 10:05AM
Location: Queensland
Posts: 371
 Banking survey

A recent survey by the Finance Sector Union has shown that not everyone is dissatisfied with their bank in Australia. In fact, only 28% are dissatisfied .

12% Very satisfied
30% Satisfied
30% Neutral
20% Not Satisfied
8% Very Dissatisfied

Satisfaction rating for some groups were:
62% Credit Unions
60% Regional Banks
47% NAB
42% average

What direction are the banks going in ?
25% thought their bank was going in the right direction.
43% think that the NAB is going in the right direction.
56% thought that Westpac were moving in the WRONG direction.

Who they bank with:
26% Commonwealth
15% Westpac
14% ANZ
12% NAB
10% Credit union

Source:
http://better-banking.org/survey-results/
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Admin
Sat May 22 2010, 11:01PM
admin


Registered Member #1
Joined: Wed Jan 30 2008, 10:05AM
Location: Queensland
Posts: 371
 A similar survey carried out in 2008/09, with a different scoring system, shows how banks can change, notice the position of the NAB in both these surveys. (The higher score is the better satisfaction rating)

84 Credit Union Australia
84 Teachers Credit Union
82 Bendigo Bank
81 MECU
80 ME Bank
74 HSBC
72 Bank of Queensland
70 Suncorp
69 Bankwest
69 St George
65 Westpac
64 Commonwealth
61 NAB

NAB appear to have moved from the absolute bottom position to above all the other main banks.

Westpac however, appear to have dropped from 3rd to bottom, to the absolute bottom position.

[ Edited Sat May 22 2010, 11:02PM ]
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